All of the team managers/videographers need to update their rosters with the current players and their JERSEY numbers.

 

1.  You must have an accurate roster to get started:

• For teams that are already in the system (have been tracing) - you MUST make sure the roster is current and add in the jersey numbers for all of the players. The jersey numbers are crucial for PlayerFocus to assign the highlights to each player, and must be added prior to creating your next game.
• For NEW teams, that are not in the system yet - you will need to input the entire roster. Jersey numbers and rosters must be entered before your next game. 
• Find roster instructions here

2.  Where to get support:

• Start with the PlayerFocus Guide: This is a guide to all things PlayerFocus including setup, uploading, and some awesome how-to's. 
• General tech support: fill out this form for assistance from the Trace Support team. They should respond in 24 hours or less. If you don’t hear from them in 24 hours, feel free to contact our Customer Success Manager, Julianna, at julianna@traceup.com.
• Urgent on-the-field support: call 1.888.598.7223 and leave a message. An agent will return your call shortly.
• Our support center is staffed 24/7 and is the fastest place for you to get assistance.